Overview
We want you to love your SmartFlow bottle. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return:
The item must be unused
The product must be in its original packaging
Proof of purchase is required
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within several business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or refund as quickly as possible.
Exchanges
We only replace items if they are defective or damaged.
Shipping returns
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable.
Need help?
For questions related to returns or refunds, contact us at: